Field Service Technician
This position is for a motivated person who wants to introduce new customers to Alyrica as they install fixed wireless and Fiber Optic internet systems at their home or business. Install technicians at Alyrica are great at analyzing situations to setup our customers with the best internet service.
Technical Support Representative (TSR)
The Technical Service Representative, or TSR, is the front-line of Alyrica to our customers, providing service information and resolve any emerging problems that our customers may be experiencing accurately and efficiently. A great TSR is a person who is patient, empathetic, and able to communicate effectively as well as being a great problem solver. TSR’s are able to see the customer’s point of view and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.