Field Services Technician
This posting is for a motivated person who wants to introduce new customers to Alyrica as they install fixed wireless and Fiber Optic internet systems at their home or business. Install technicians at Alyrica are great at analyzing situations to setup our customers with the best internet service.
The Warehouse Manager oversees package receipts and overall tidiness of the warehouse. Manager helps users of the warehouse identify space to
store their items and contain their items within that space. The Warehouse Manager is also responsible for Inventory Management. The
Inventory management role involves knowing what we have in stock, what we need to keep in stock through close contact with employees who
dictate demand (namely Sales and Network) and maintaining contact with suppliers in order to manage lead times. S/he coordinates weekly restocking
of installer vans and handles the one-off requests that may come in during the week.
Technical Support Representative (TSR)
The Technical Service Representative, or TSR, is the front-line of Alyrica to our customers, providing service information and resolve any emerging problems that our customers may be experiencing accurately and efficiently. A great TSR is a person who is patient, empathetic, and able to communicate effectively as well as being a great problem solver. TSR’s are able to see the customer’s point of view and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.